Support is available for as long as you own your NewTek product.

  • Extensive online knowledge base
  • Ever-growing library of online training videos and other learning resources
  • Email support using our online Support Request
  • Live online chat support with our product specialists
  • Remote hardware diagnosis - even when your system is out-of-warranty
  • Telephone support with call-back service

Online Knowledge Base

Find answers to your operational questions, troubleshooting guides and how-to tips.

Online Learning Resources

Learn from our extensive library of tutorial videos and training resources for general operation and certification training.


Visit our YouTube Channel for tutorial videos, product demonstrations, user stories, tips and techniques.

User Forums

Join the conversation, get answers, learn techniques and share ideas with users like yourself.


Download the latest software updates, user guides, codecs & utilities.


Register your product to receive update information and gain access to support resources.


Use our contact request form for personalized service. We will respond to your request as soon as possible (usually within two business days).

Online Chat Support

Monday - Friday
9am - 5pm CST
10am - 2pm CST


Call-back Phone Support

Monday - Friday
9am - 5pm CST
Saturday - Sunday
10am - 2pm CST

Global: +1-210-370-8452
US Toll Free: 800-862-7837

Call-back service may experience delays during peak afternoon hours. Holding the line instead will generally provide the same service speed.

For mission-critical applications that demand the highest level of priority support, we proudly offer:

ProTek Premium Coverage gives you priority access, product replacement and personalized service for all areas of your product support needs.

  • Includes benefits such as first-priority access 24/7 telephone support with 5 minute or less average response time and 4 hour or less email response.
  • Extended hardware warranty coverage with next-business-day product replacement, annual renewal option and more.
Find out more about ProTek Premium Coverage.

Professional Services ensure your productions are primed for success with remote and on-site assistance from the product and workflow experts of NewTek.

  • Solution Support – Support for your entire NewTek-centric live production workflow – including connected third-party products
  • Commissioning – On-site configuration qualification and assistance
  • Consulting -Technical workflow consulting, Interface customization, Production automation, and Installation oversight
  • On Site Training – Customized training programs for your needs
Find out more about our Professional Services.

International Support

British Isles & Nordic Countries

Monday - Friday
9:00 to 17:30 GMT

Phone: +44 161 3580153

Asia Pacific Region

Please contact your reseller for local support and service.

Western Europe & South Africa

Provided by 3D Storm
Monday - Friday
9:30 to 17:30 CET

Phone: +33 (0) 557-262-262
Fax: +33 (0) 557-262-261


Provided by CAD Technology
Phone: (11) 3849 8257

Please contact your reseller for local support and service.


Provided by NMP Solutions
Sunday - Thursday
9:30 to 17:00 IST

Phone: +972-3-648 2345
Fax: +972-3-736 4111

Africa & Middle East

Provided by MediaCast
Sunday - Thursday
9:00 to 18:00 GST

Phone: +971 4 3232933

LightWave 3D® Support

NewTek LightWave 3D is the Emmy Award winning computer graphics software used for visual effects in film, television, motion graphics, video games and more.

Where to Buy NewTek Products

NewTek has a network of resellers located around the world. All of them are experts in our product and in the video production and streaming industry.

Use this tool to find a NewTek reseller near you.

Find a Reseller